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360° Reviews From Clients, Competitors, and Real Estate Industry Leaders
"Suzanne Nakano has experience, knowledge, education and professional credentials that can create value for her clients. Her experience has been gained as real estate broker in Hawaii and an executive working in Japan for two of the most important international consulting companies in the world. I have been impressed with her thoroughness, follow-through, and integrity as well as her genuine kindness in dealing with people.”
- Nicholas Ordway, J.D. Ph.D. Professor of Financial Economics and Institutions University of Hawai'i
“There is simply no one like her. Truly. We were extremely pleased and impressed with Suzanne’s service, and trust her without question. Suzanne was knowledgeable about every component of the transaction and attentive to the details. She and her team communicated with us at night and on weekends, demonstrating that client service was of utmost importance to them. She responded promptly and made good recommendations so we saved substantial funds during the closing process. The transaction was completed in a short period of time despite the complexities. She could have simplified her life by making choices for us, but she always provided advantages and disadvantages of options. We highly recommend her.”
- The Allen Young Family
“Another Realtor tried to help us sell our commercial space, but was unsuccessful. However, when Suzanne explained the market and suggested a target marketing strategy, the property quickly sold. Suzanne has a wonderful balance of being both professional and personable at the same time. She is very knowledgeable, caring, thorough, and efficient. She will sacrificially work in your best interest. We highly recommend her to anyone needing real estate assistance.”
- Dr. & Mrs. Brian Misaka
I have been observing Suzanne through her outstanding service reviews for many years. So I knew that when I would sell my family’s property, I wanted her to help me. As the last survivor of my family, I felt burdened with my family’s aging 60-year-old building. I sought out this inspiring REALTOR to help me sell my challenging property. I wanted someone I could wholeheartedly trust to lead me through the process. I was correct in choosing Suzanne to work with because she proved herself trustworthy, helped me overcome my concerns, and gave me hope. She was a calming source of real estate facts, not myths.
The property’s street name is “Hauoli”, which means joy, so from the onset, Suzanne wove this joyful spirit into every aspect of the sale process and marketing. She used effective marketing techniques like her “Top 10 benefits” list and strategic advertising channels to gather momentum interest in my property, which resulted in multiple offers and the highest possible price. Suzanne possesses a sixth sense of strategy and execution and an UNLIMITED MINDSET.
As a REALTOR with proficient marketing and negotiating skills, Suzanne was unprecedented. Due to her savvy strategy, my property sold for 52% above the assessed value, which was hundreds of thousands of dollars more than I had anticipated selling my property for! A similar competitor property one block away had just sold for 9% above the assessed value, which substantiated her phenomenal performance.
Suzanne spent seven months with me reviewing documents, meeting with contractors, and teaching me how to use technology. She provided exceptional support and service to me and our team of seven contractors with timely information, recommendations or directions. She managed the property maintenance, improvement repairs, and security. To mitigate trespassing in my vacant building, she set up radios and lights on timers.
Suzanne’s superior communication skills, including a remarkable memory, reflected extraordinary intuition as she always listened carefully to what was said and then discerningly responded. One example of her character qualities of diligence and keen objectivity was when the loan officer communicated he might need to extend the loan approval deadline. But Suzanne conscientiously worked to ensure that all parties quickly submitted the required information to keep the deadline. Due to her tenacity, the bank approved the loan on time! The sale recorded in less than two months, even though I heard that commercial financing usually takes longer. This quick closing was essential to me because my building was vacant without a security system, and I had a personal reason to complete the sale by the closing date.
Vendors spoke of her with high regard. One unsolicited comment was, “I work with many Realtors. Compared to the others, Suzanne provides superior work for her clients.” Yet she was transparent with everyone about getting multiple estimates. In other words, there was no business collusion. I felt assured that she was sincerely protecting my best interest.
Fondly known as a ‘go-getter’ by another experienced contractor, Suzanne’s in-depth knowledge was phenomenal. The sale preparation took months because I needed to clear a title challenge that Suzanne found and helped me to resolve. Meanwhile, she prepared the property for sale, coordinating seven contractors to do improvement work with minimal cost for maximum return. Consequently, I spent less money on repair work than I had anticipated. I not only saved money on the repair work, but I also received free or discounted services throughout the sale process because of her excellent relationships with various professionals.
Suzanne maintains the highest ethical standards. We worked on the property disclosure statement and support documents for months. Suzanne was adamant about the completeness and accuracy of the disclosures. She digitized the old plans, property reports, and warranties so it would be easy for prospective buyers to review the information. She disclosed everything in advance so buyers would feel comfortable knowing as much about the property as possible. She explained that this would reduce the probability of buyers asking for credits or price reductions or cancel escrow.
Suzanne treated buyers courteously and fairly, ensuring everyone had an equal chance to submit their best offer. She treated all parties with respect and honesty.
When we first met, Suzanne asked for my goals, one of which was to sell my property by a specific date. Despite the unexpected months-long title clearance before marketing, she closed the sale at a phenomenal price by my deadline!
As a retired DOE teacher, I can testify that Suzanne is more than a REALTOR due to her unique volunteerism and generosity in public schools. She has voluntarily conducted real estate investment classes for public school youth, encouraged them to own real estate, and donated annual “Live Aloha” character development awards to students. Her giving spirit alone sets her above and beyond others.
I benefitted more than I had imagined by completely trusting Suzanne. She was my guide to peace, joy, and positive thinking throughout this real estate process.
Suzanne possesses an extraordinary amount of wisdom, knowledge, integrity, experience, willingness to help others, and dedication to the real estate profession, which raises the bar of excellence in the industry and makes her an Aloha ‘Aina Award Winner.
- Hamamura 2010 Trust
"Suzanne is the most strategic and capable Realtor I have ever met. I have had the pleasure and privilege of working with her both on the seller and buyer side of transactions and have consistently been impressed by her work and professionalism. Suzanne has the highest degree of integrity. She is incredibly intelligent and is a true consultant to her clients. I've worked with four other realtors and know a dozen or so more but I can honestly say that Suzanne is undoubtedly the best, both in her results and her approach. I can confidently say that no one genuinely cares about their clients and their well-being more than Suzanne.”
- Son-Jai Paik
Representing a foreign absentee owner is always difficult. Suzanne went beyond the call of duty by prepping a uniquely situated dormitory apartment for sale by making sure all buyer questions would be answered; seller’s concerns would be addressed and the property itself would be safe and ready for showings. Her suggestion to items such as retaining security; part-time landscapers; tree trimmers; roof and drainpipe experts; appraiser; handyman; solar and gas vendors etc. were on point. She suggested sales recommendations with the owner’s concerns and policies in mind. We thank Ms. Nakano for her assistance and expertise.
- Damon Key Leong Kupchak Hastert, A Law Corporation, Christine A. Kubota, Esq.
"Suzanne provided this phenomenal result: She helped us sell our condominium at a value of OVER 100,000 DOLLARS more than an offer we received when a previous agent listed our property.
This is how she achieved this outstanding result. Our family trust owned a condominium for 30 years. We had a tenant who wasn’t paying rent and damaging the property. Finally, the property manager evicted the tenant. At the time of the eviction, the tenant owed us $12,000 in rent. Since there were many challenges managing the unit, we decided to sell it.
We asked Suzanne to list the property. However, since she was aware that another agent had referred us to the property manager and had facilitated communication with that manager, Suzanne suggested having that agent list the property.
We agreed with her on the condition that if our condominium didn’t sell in six months, we would have Suzanne list it.
The other agent listed our VACANT unit for six months. We received one very low offer that included us paying half of a $44,000 future assessment. We were not happy with this result.
Then we listed our unit with Suzanne. Since our condominium was in bad condition, she put her “turn this place into a jewel” team to work. They completed painting, carpeting, handyman work, cleaning, and staging on cue. She predicted that our minimal renovation cost would result in a good return. After seeing its “frog into a prince” transformation, we felt like buying the unit ourselves.
Even though we received only one extremely low offer with the previous listor, Suzanne, after completing detailed market research, dared to suggest that we list the property at a higher price than the previous agent did. Suzanne identified high probability buyers and simultaneously launched several marketing strategies to reach them. Due to her deft preparation, “buyer response sensitive” research, and astute marketing, we received multiple offers within one week. She fanned the flames of competition for the unit that resulted in a bidding situation and ended with a value of over 100,000 dollars more than what we had previously received with the other agent. It is to Suzanne’s credit that we profited more than we imagined possible. We accepted an all-cash offer that closed in 2.5 weeks. It was spectacular!
The all-cash buyer, who won the bidding, contacted Suzanne through her marketing materials. Due to the competitive environment she created, he increased his offer price twice! We went from depression, due to rental losses and one very low offer in six months, to elation with an all-cash offer at $100,000+ value more! The result of her work is proof of her accomplished negotiation skills. We accepted the strongest, highest possible offer. We told Suzanne, “We didn’t know you were this wonderful!”
Suzanne also proved her in-depth knowledge about real estate transactions by emphasizing all the positives about our condo, while at the same time disclosing everything about the property upfront so that buyers would submit their offer knowing all disclosures. She suggested hiring an inspector to provide a report that we attached to the disclosure statement since we were absentee owners. Plus, Suzanne apprised prospective buyers that we would not pay for the future assessment.
Another quality that sets her apart from other Realtors is her maintenance of the highest ethical standards. Several prospective buyers contacted Suzanne through her marketing efforts and asked her to represent them to purchase our unit. But she explained that she represented only our best interests and would not be able to represent them. Suzanne was not lured by profit and kept her loyalty to us alone.
The following aspect of Suzanne impressed us as much as our $100,000+ gain. It is her respect for her fellow Realtor. When Suzanne listed our property, she told us that she would share some of her commissions with the previous listor simply because she wanted to recognize the other Realtor’s effort. We told her that it wasn’t necessary. But she insisted. By the way, Suzanne doesn’t know the previous listor other than acknowledging that agent as someone in the same industry. It is unheard of that a Realtor would suggest that another Realtor have the first opportunity to sell a property, and then share their commissions to recognize that the previous listor did some work even though there was a vivid performance contrast between the Realtors.
We don’t know of anyone else who gives to or respects their competitors as much as Suzanne does. She said, “I want to be the Realtor whom other agents desire to work with.”
I know how Realtors are because I was a licensed Hawaii real estate agent for fifteen years. Suzanne stands out from the crowd in so many ways, but mostly as the person who EVERYONE desires to work with.
- Shorin Hawaii, Inc.
“The marketing material Suzanne provides is very impressive. Her use of web pages, drone footage, detailed content, and high-resolution photos make Suzanne’s listings stand out over the others on CoStar and LoopNet.”
- Nate Wilson, CoStar Group
We received 10 times more than the amount we thought we would receive from the sale. This is how Suzanne did it.
First of all, we met Suzanne 15 years ago because she joined our Citizens Patrol. We have been volunteering together to keep our neighborhood safe.
Thirteen years ago, we asked Suzanne to help us buy a property. So she showed us properties, including a new development project.
Since we were first-time buyers, Suzanne suggested that it would be best for us to apply for a reserved housing unit in the new development. So we applied for the lottery. She helped us pre-qualify for a loan and we were selected from the lottery applicants.
Suzanne helped us to secure the best possible unit. When we sold our unit 11 years later, we realized that without Suzanne’s guidance with the selection, we would have ended up with $30,000 less in resale value because we had originally been assigned to a unit with no view over the parking lot. But Suzanne facilitated our change to an ocean view unit.
Suzanne spent over 3 years working for free, showing us different properties, helping us with the loan and lottery process, and finalizing the purchase of our new condo. She selflessly guided us through the entire process even though Realtors were not paid commissions for reserved housing unit sales.
When it was time to sell our condo, we called Suzanne to list it.
We had to quickly move to the mainland, so Suzanne got our unit repaired, carpeted, painted, staged, and ready for sale. Plus, she personally cleaned our unit several times and moved staging furniture into our unit.
She carefully analyzed the market and called listors to discern the buyer demand, and then suggested a price that would attract strong offers.
Within 5 days of listing our unit, we received an all-cash offer at full price. This was not an easy feat since other sellers in the building were reducing their prices. The buyer wanted to submit an offer below our asking price because a neighboring unit had sold lower than our price. But Suzanne substantiated our asking price by explaining it with statistics and analysis. This convinced the cash buyer to submit the full-price offer.
During the document review process, the buyer expressed concern about the condo association in litigation. Again, Suzanne was prepared with information that made the buyer feel comfortable and proceed with the sale.
Since our unit was in the reserved housing program, we were told that it would take 4-6 weeks to have the loan payoff paperwork done. But Suzanne was able to confirm the payoff amount for us in advance. We had thought that we would only net from our sale what we had originally put into it. But because of Suzanne’s early loan payoff confirmation, facilitation to a preferred unit, and payment of certain closing costs, we received 10 times more than what we thought we would have received from the sale!
Furthermore, because of Suzanne’s diligent preparation and compliance with the government office requirements, we received their document in only 1.5 weeks. This allowed us to close the transaction in 1 month, which was 14 days ahead of the contract date and seven months faster than other units that had recently sold at. Our neighbors told us what was going on in the building. The bonus (over our receipt of 10 times the amount of net proceeds that we had anticipated) was that due to our quick closing, we saved money by not paying as much for the loan, property taxes, maintenance, electricity, and insurance on our vacant unit.
The sale closed when the COVID virus concerns were intense. If our sale had been delayed, our unit might still be on the market. After our closing, we knew that some buyers were pulling out of transactions, prices were being reduced even more, and some sellers were withdrawing their listings from the market. What might have ended in a financial disaster for us turned out to be a windfall of profit.
Suzanne is a phenomenal blessing to those who are fortunate enough to work with her.
- Dex & Barbara Sensui
"Suzanne’s services are head and shoulders above any other real estate professional with whom I have ever worked. Contrary to contemporary impersonal communication, the services she provides are of high personal involvement. Suzanne is exceedingly honest, full of integrity, strategic, unbelievably patient and knowledgeable, and utterly professional, as well as a friend to the military. I am very pleased to provide my highest recommendation for Suzanne’s services. She is the embodiment of aloha and I am so grateful to have found her and fortunate to count her as one of my Hawaii ohana (family)."
- Hollie A. Ortega
“Our family has had the fortunate gift of time, having the opportunity to work with Suzanne for over three decades. Her qualities as a Realtor, truly outstanding from the outset, have matured even further, expanding her generosity and touching others well beyond business circles, and into Hawaii’s communities. Suzanne has always possessed unquestionable integrity to the very highest degree. Suzanne provided impeccable attention to detail, never leaving a stone unturned for our family. Her professionalism, drive, and compassion provided us the highest value possible in EVERY aspect of our transaction. Always with the utmost consideration of her clients, and community, Suzanne left us with her appreciation, “I love to give and wish to encourage others to experience the joy of giving,” …And most accurately depicts the character and nature of Suzanne Nakano.”
- Dorcas Yee Family Trust
"Suzanne Nakano is a blessing to everyone she touches in her professional and personal life. Her commitment to excellence is manifested in the level of client satisfaction and repeat business she has sustained for decades. From her marketing strategies to her wealth of knowledge of the residential and commercial markets to treating buyers and sellers with dignity, she is the consummate professional. Her ethics are without question and her attention to detail guarantees satisfaction by all who work with her. I know this because Suzanne has transacted the purchase and sale of two Honolulu properties for me and throughout these years we continue to share a cherished friendship. Suzanne lives her motto “invest aloha in others.”
- Jo Frederic
"Suzanne’s marketing strategy incorporated demand, desirability, and competition. She marketed our property by highlighting the 15 top benefits, targeted her advertising to attract qualified buyers, and created a competitive environment by holding a one-day showing. This resulted in 15 competitive offers. With competition as momentum, she skillfully negotiated a sale at $365,000 over our property’s assessed value, and accomplished it in 13 days of market launch, with a one-month closing.
The proof of her exceptional marketing and negotiating skills is that our neighbor’s property had been on the market for about a year and a half, their Realtor reduced the asking price to below their assessed value, and their property recorded well under their assessed value.
Suzanne’s plan included effort above and beyond standard disclosures and preparation. Going the extra mile in her research and presentation earned trust with buyers and an above-board negotiation.
Suzanne is a “Realtor’s Realtor." Her high standards and exemplary reputation makes her a “Realtor other Realtors want to work with.” An agent wrote a note appreciating her Covid safety protocols, her eye-catching 15 top benefits, and straightforward disclosures. She had a potential buyer ask her to represent them as the buyer for our property, but her policy of integrity is to only represent one side of a transaction, so she referred them to another Realtor. Her gratitude was expressed in thank you letters to all responding buyers, respecting their time and effort to prepare their offers.
In addition to her integrity, Suzanne is an excellent communicator. She explained clearly and concisely, involving us in all decisions, and updated us throughout the sale. She was pleasant to work with and had great rapport with other Realtors, buyers, our property manager, and residents. Also, she was thoughtful in minimizing tenant visits, and presented them with gift certificates.
We know we wouldn’t have accomplished such an exceptional outcome with any other Realtor. The difference was Suzanne’s unique marketing strategy, ethics, motivation and most importantly commitment to our best interest. Suzanne greatly exceeded our expectations.
-Claude & Celeste Inake
"I contacted Suzanne during the COVID crisis. She said she would research and analyze not only the market, but also the new normal of what the real estate industry was now faced with. She made a careful inspection of the unit and gave me a specific “game plan.” I felt confident that everything was in good hands. I told her that she had full authority to do what was needed, even allowing her to do things without my approval, but she insisted that in my best interest, I would be informed and approve of ALL decisions before proceeding.
Suzanne took charge, starting with cleaning and renovations, and her “team” of repair personnel was top-notch. Within a couple of weeks, they had transformed a well-worn 30+-year-old home into a new showcase. When I saw the result, I said I did not want to sell. I want to move into the property. She laughed and said she often hears that from her clients. Then came the tricky COVID challenge. Not only were some real estate sales being canceled, but in-person open houses were a thing of the past. Suzanne arranged a virtual tour, print ads, various internet marketing, bulletins, and USPS. She also held a successful zoom open house with attendees ranging from local residents to international investors.
During our first meeting, Suzanne had shared her strategy on what seemed too complicated for me to understand, things about timing, multiple offers, and financing. She initially recommended a list price based on recent sales. But just prior to putting my unit on the market, another property that was not in as good a condition as mine became available for sale. Suzanne explained “leveraging the competing unit,” and to price my unit higher than what we had originally planned. From the buyers’ viewpoint, my unit compared better, so they submitted offers at high values. Within 2 weeks, we had competing offers that resulted in a sale price of $22,000 over our asking price. The sale closed ahead of schedule, in a little over a month’s time. Suzanne's care and concern for my best interest throughout the entire process were above reproach. ALL titles, adjectives, and adverbs to describe the ideal Realtor would not be enough to convey what she has meant to me and our family. For a phenomenal outcome like mine, you need SUZANNE. "
- Gerry Yahata
"Suzanne anticipated roadblocks that might delay a potential sale for us. Within the week we accepted Suzanne as our Realtor, she requested a title search--which revealed the property was, in fact, not free and clear. The deed had been filed in the wrong order, and it had been accepted despite the error. On top of that, a $10,000 home equity loan was still showing up! Suzanne guided us through the process of working with our attorney to seek a court petition to accomplish the deed corrections. It took over nine months to complete the deed correction with the court. Because we accepted Suzanne’s advice early on, we avoided the scenario of an offer acceptance on the home with the unpleasant discovery that the transaction would not close owing a technical error. Suzanne helped us avoid a canceled buyer’s contract and the prospect of having our home sit on the market because it lacked clear title. She was at our side for the weeks and months it took us to navigate these changes before listing the home. Suzanne invested so much of herself on behalf of our property!
In private conversations discussing our options, Suzanne showed the utmost courtesy for the buyers and their representatives, even writing thank you letters to agents who submitted offers that were not accepted.
We are awestruck that our accepted offer was $215,000 higher than what we expected for the property. This would not have been the case without Suzanne's vision of what could be possible and her knowledge of the steps needed for that possibility to become reality.
We hope our familyʻs story makes the case that Suzanneʻs expertise as a Realtor is unparalleled and her ethics, impeccable. She deserves recognition for living the spirit of aloha ‘āina and building community."
- Iwao Motoyama Trust
"I feel fortunate to have Suzanne as my Realtor. Thus far, she has helped me with six transactions and handled everything with excellence and integrity. Although they weren’t million-dollar properties, she treated each transaction as if it were a palatial estate. Suzanne is extremely sensitive to market demand and appropriate pricing that maximized my profit. All work was done with accountability to my review, but I only had to look at the phenomenal result and sign. I didn’t have to worry about any details."
- Sue Nakata
“I have never undertaken a big financial project of purchasing a home on my own. I committed myself to Suzanne’s expertise and am thankful I did. She is an exceptional Realtor and a remarkable woman. She made every effort to support me and my family through a challenging transition. Consequently, the seller wanted to know if Suzanne was related to me by blood or marriage. She responded, “I am not related to the buyer by blood or marriage, but I believe that I am related to the buyer by the heart.”
- Charlotte Johnson
“Suzanne is the perfect Realtor and businesswoman. She is generous with everything—her time, energy, and resources. She has been helping us to invest in real estate for thirty years, which has allowed us to build the wealth that we are using to enjoy life. She handles everything for us. She even coordinated renovation work on an investment property that we sold to build a new home on another investment property that she helped us to acquire.”
- Samuel Ige Trust & Jane Ige Trust
"Suzanne's knowledge of renovating a property and how to get it prepared for sale without spending a lot of money was valuable. She has extensive contacts in the construction field and coordinated all the contractors and oversaw the renovation work prior to sale. Not many Realtors I know can do this. I was kept in the loop with emails, phone calls, and face-to-face meetings from preparing my property for sale to closing the sale. Although I know Suzanne had other clients to deal with at the same time, she made me feel like my property mattered the most."
"It was a daunting thought to sell my rental condominium, not only because I was so far away, but the Covid pandemic had recently appeared on the scene.
I am so glad and relieved in my choice of Suzanne to represent me in this sale. One of the first questions she asked me was why I wanted to sell this property, which had been in my family for several decades. My answer was for freedom and peace, and throughout the sale process, whenever I would get hesitant and anxious, she would gently remind me of my goal.
In my lifetime, I have worked with at least 8 different realtors to either purchase or sell properties. By far, Suzanne showed the most competence and professionalism. She is very thorough and knows how to get the job done with the least amount of stress and cost. She helped me to find the right handymen and vendors to get this condo up and ready for sale, being mindful of cost/benefit issues. Her marketing and negotiation skills are so impressive that my husband, who is a doctor, called her a “genius”. Additionally, she displayed impressive proficiency in using advertising that helped me to sell at an above-asking price.
However, what I appreciate most about Suzanne is her ability to work with me personally. Although she definitely is a professional, she maintained a friendly and approachable persona. She is very organized and detail-oriented, communicating with me the steps and procedures to getting the property up and ready, as well as assisting me with the necessary paperwork. She even emailed me timelines (no other realtor had ever done that before). She called the condo manager to make sure we were in line with all regulations and requirements. But mostly, I respect her for her honesty and integrity in dealing with me, the buyers, and their agent. She has an outstanding sense of fairness, openness, and work ethic that is to be admired and respected."
- Vickie Kanno Family Limited Partnership
"It has been a pleasure working with Suzanne for many years on several commercial properties as the inspector and construction engineer. Her knowledge of all real estate and financial aspects of these types of properties is excellent, and she always seeks to increase her knowledge in these fields. I don't know of any other Realtor who does things the right way (research, preparation, disclosure), as Suzanne does."
- Lance Luke, Construction Management Inspection, LLC, Construction Engineer, best-selling author
“Suzanne Nakano has assisted us in our real estate acquisitions over several years and has provided excellent analyses and professional advice in our search for investment properties. She is very thorough and informed about the Hawaii market, and extremely responsive, which is very important in a seller’s market! We would highly recommend Suzanne to anyone who needs a real estate Broker.”
- Chris & Tertia Freas
“Suzanne's work ethic is unmatched and her attention to detail is impeccable. Suzanne's ability as a marketing strategist and proficient negotiator enabled us to have multiple over-asking offers and expedited a fast and clean closing that surpassed our financial expectations. We gave her a short timeframe, yet Suzanne perfectly executed all marketing within a few days by Friday, held an open house on Sunday, and we had multiple offers by Monday. We signed a purchase contract and a backup contract on Tuesday, and closed the transaction within one month. We consider Suzanne not only a trusted family Realtor but part of our family.”
- Matthew Goldsmith & Lauren Ho
“She is hardworking, resourceful, funny, honest, and good-natured. Suzanne charged on in search of the perfect house for us, never once giving up even though we almost gave up hope ourselves. It is because of her diligent work that we found the house we are in now. We feel it is the perfect house in the location we desired and at the price we wanted. She put no pressure on us to buy, and we appreciated this immensely. It has been a pleasure to work with Suzanne. We are very grateful and thank her deeply.”
- Tom & Elaine Dunn
“Suzanne strikes us as being excellent in whatever she does. Dealing with Suzanne was the most delightful and satisfying experience. In a short timeframe, she managed to gather multiple offers, and sell our condominium for a higher price than asked by fully engaging and exercising her efficiency, innovation, and creativity. She directed a rather unique open house as an art exhibition of Setsuko’s paintings. People enjoyed the event as much more than just an open house!"
- Graham Parkes & Setsuko Aihara
"We told Suzanne what we wanted in our Hawaii dream home and she helped us get exactly what we desired. She used great teamwork with other professionals in various fields to help us with our purchase and to settle into our Hawaii home. We are very happy that we have Suzanne not only as our Realtor, but also as our friend."
- Hideki & Kyoko Miyazaki
"Even though Suzanne knew we wouldn’t purchase a property until SIX years into the future, she faithfully showed us suitable condominiums for our family and cat. She embodies the ”ALOHA” Spirit in every aspect of her professional and personal life. Suzanne is not only an accomplished Realtor, but also a friend you can count on and who will go the extra distance for you. She gave her all to help us. She is an inspiration to our family. She sets the bar high for Realtor integrity, excellence, and knowledge."
- Rod & Leola Sueoka
"Aloha Suzanne, I just wanted to convey my thanks again to you for your excellent communication, professionalism, and overall pleasant demeanor throughout our transaction. It has been a pleasure getting to know you and I hope we can work together again.”
- David Asakura (B), CCIM Partner | Principal Broker Commercial Asset Advisors
“Suzanne was recommended by our family attorney and turned out to be an ideal choice. She was unfailingly pleasant, knowledgeable, paid attention to details, proactive, honest, fair, and trustworthy.
She had a keen sense of the market and, following her advice, we were able to sell our property quickly at the asking price. In fact, friends were surprised at how quickly it was sold.
The transaction involved a lot of paperwork, and Suzanne always made time to sit with us and shepherd us through any questions we had (and we had many) on the many pages of documents. We could tell that she knew her stuff.
In addition, we felt that she genuinely cared about the transaction and always made sure we were comfortable about how she was handling the sale. We felt like she was more a partner than an agent.
She gave us both a higher regard for what Realtors did and the difference a caring realtor would make in a transaction.
We cannot think of anyone else who could have been a better choice for us.”
- Cyrus Won, Successor Co-trustee of the Way Kwong Won Revocable Living Trust, Sherrie Rupert, Successor Co-trustee of the Way Kwong Won Revocable Living Trust
"Suzanne Nakano Realty, Inc.'s motto is "invest aloha in others." This corporate motto was definitely carried out in our transaction. Suzanne provided outstanding service and saved us hundreds of dollars by keeping the transaction on schedule, and negotiating with the land surveyor, termite inspection, and escrow company for the best terms."
- Clinton K. Inouye, Trustee of the Fumi T. Inouye Trust
“Suzanne really is above and beyond! The Best realtor we’ve ever met.”
David Lee & Sandra Kwon, Real Estate Investors
“I wish to recognize your professionalism in working cooperatively and efficiently and thank you for your expertise and Aloha spirit. Our company looks forward to working with you on future transactions.”
- Gaylien S. Hall, Broker-In-Charge, Properties of the Pacific, LLC
"I have worked with Suzanne on real estate business and community projects. Her work has always been done with high Integrity, keeping her word in the projects that she has completed. I wish to continue to work with her because she is committed to others before herself."
- Joe Paikai, REALTOR, PB, Keller Williams Honolulu
“Suzanne responds to all questions swiftly, using concise, sound professional judgment. She handles and treats each transaction and client as equals, not putting one over the other. She excels above and beyond the call of duty with her diligence, which is why she is a most valuable asset to the real estate industry. She walked us through the entire transaction process step by step in layman’s terms. We have complete confidence and trust in her and are extremely grateful to her.”
- Roy & Cynthia Murata
"Suzanne’s work excellence and integrity are demonstrated in her strong ability to identify, analyze, and solve problems. We appreciate her professionalism, and knowledge and understanding of the real estate market."
- Van Yoneda
“Suzanne Nakano is a professional real estate broker. She has shown integrity, knowledge, and fairness in all her real estate transactions. It is a pleasure to do property management work for Suzanne. She is a caring person and I highly recommend her for real estate brokerage.”
- Wayne Kirito, President, Equity Properties, Inc.
“Suzanne Nakano is the consummate professional and can be counted on to be active in every step of the escrow process. Her thoroughness makes for a smooth and successful escrow process. It is always a pleasure to work with Suzanne to achieve successful escrow closings for her clients.”
- Jeremy Trueblood, Branch Manager, Title Guaranty Escrow Services, Inc.
“Suzanne made sure that we reviewed all alternatives available to us before we made the final and best home purchase decision. She also referred us to a good mortgage broker to get the best loan rate. She is selfless and sincerely cares about her client’s best interest. She gives her time, talent, and assets to support the community.”
- Dexter & Barbara Sensui
"We had an opportunity to work with Suzanne Nakano for the sale of an apartment building in Kakaako and we must say that her professionalism was outstanding. She was very detailed with her inspections, and her initiative to follow through with all contingencies was exceptional. Not only was she professional but she had a great personality showing care and concern in handling the tenants. We look forward to working with Suzanne again in the future."
- Horita Realty LLC, Francis Kuba (R) & Randy Kuba (RA)
"I work with a lot of Realtors and have found Suzanne to be one of the most diligent with respect to sacrificially putting her client’s best interest first. She takes the time to donate, recycle, and repurpose goods, which saves her client moving fees, is kind to our environment, and generous to others. Some say they will do the things she does, but they don’t do it."
- 2 Guys & A Truck, LLC, Richard Shimmon
"Suzanne helped us sell our Honolulu property and it was a tremendous success. She made things clear at every stage so that we never experienced anxiety or uncertainty. Selling an apartment on the Mainland ten years later was a totally different experience, which made us realize how meticulously Suzanne had explained every detail with a timetable and estimated closing costs. We asked Suzanne for advice since the situation became too difficult with two rounds of different listing agents. She gave us clear suggestions and made sure we wouldn't encounter any more problems. She truly cares about her clients as if they were family. While some realtors are mainly concerned with immediate profit, we recommend Suzanne as a sincere and true professional who naturally wins her clients' full confidence and trust."
- Graham Parkes & Setsuko Aihara
"Suzanne was a breeze to work with! She kept everything organized with open communication channels. She trusted our professional opinions while making sure she satisfied the client's vision. I would recommend her to anyone and everyone looking for a great Realtor!"
"Suzanne played a huge part in our companies success on a big painting project due to her excellent scheduling and project management skills, working closely with both homeowner and multiple trades. Out of all the reality companies we have worked with over the years, Suzanne is by far the best! It is difficult to have quick sales with high-end real estate, but Suzanne got this luxury home sale recorded in about a month at an over-asking price! An unheard-of performance and turnover rate! We highly recommend Suzanne Nakano for all your real estate needs!"
- Jonathan Sanchez, Founder and Owner of Emerald Painting